Terms of Use (Site Terms & Conditions)

1. General and Acceptance of the Terms

1.1 The website neta-gifts.co.il (the “Site”) is operated by Neta — Gifts from the Heart (“Hibuk Otef”) (the “Operator” or “Neta”). The Site offers boutique gift boxes made by producers from Israel's Gaza-border (“Otef”) and northern frontier communities, for private customers, businesses and organizations.

1.2 Browsing the Site, using it and/or placing an order through it constitute full and informed acceptance of these terms of use. If you do not agree to the terms, in whole or in part, please refrain from using the Site.

1.3 These terms, together with the privacy policy, the return and cancellation policy and the shipping page, form the binding legal framework between the user and the Operator.

2. Operator Details

• Business name: Neta — Gifts from the Heart (“Hibuk Otef”)
• Authorized dealer (Osek Murshe) no.: 056650898
• Address: Shilat Industrial Park 1, Israel
• Phone / WhatsApp: +972-54-220-7955
• Email: netalc24@gmail.com
• Service hours: Sunday–Thursday, 09:00–17:00 (Israel time)

3. Nature of the Service

3.1 The Site enables online purchase of gift boxes and related products, including delivery throughout Israel or self-pickup, and payment by credit card on a secure payment page.

3.2 Certain orders are not charged online, and are completed as a price-quote request handled personally with the Operator — including orders shipped to addresses outside Israel and large multi-address (pallet) orders. In these cases submitting the order on the Site does not constitute a charge, and the transaction is completed only after direct coordination and approval.

3.3 The Operator may add, change or remove products, collections and services offered on the Site at any time.

4. Eligibility to Purchase — Age 18 and Over

4.1 A condition for purchasing on the Site: the purchaser is 18 years of age or older. Placing an order constitutes a declaration that the purchaser is at least 18 years old and legally competent to enter into a binding transaction.

4.2 Some products on the Site contain alcohol, and their sale to minors under 18 is prohibited by law. The Operator reserves the right to require proof of age upon delivery and to refuse to hand over a delivery if such proof is not presented.

5. Products, Prices and Kashrut

5.1 Prices on the Site are displayed in New Israeli Shekels (₪) excluding VAT, with the VAT-inclusive price shown alongside where indicated. The total actually charged at checkout includes VAT as required by law, and is displayed clearly before payment is confirmed.

5.2 Product images on the Site are for illustration only. Slight differences may occur between the image and the actual product, depending on the availability of raw materials at the various producers. Where a product in a box is unavailable, the Operator may substitute it with a product of equivalent value.

5.3 The Operator may update prices from time to time without prior notice. The binding price is the price displayed at the time the order was completed.

5.4 The food products in the boxes are under kosher supervision. Certificates are available on the kashrut certificates page.

6. Placing an Order and Payment

6.1 To place an order you will be asked to provide accurate and complete details, including the payer's name and contact details and the recipient's delivery details. Providing false details is prohibited and may prevent the completion or delivery of the order.

6.2 Payment is made on a secure, hosted payment page provided by Green Invoice, with card processing through Grow (Meshulam Payment Solutions), a PCI-DSS-certified payment provider. Credit-card details are entered directly on the payment provider's page and are not stored by the Operator or on the Site's servers.

6.3 A transaction is completed only upon receipt of approval from the payment provider and the credit-card company. If the charge is not approved, the order will not be fulfilled. Following an approved charge, a tax invoice/receipt is issued automatically and sent to the email address provided.

6.4 If a pricing or description error occurred on the Site, or a product ran out of stock after the order was placed, the Operator may cancel the order and refund the customer the full amount paid, and this shall be the customer's sole remedy in such a case.

7. Delivery and Supply

7.1 Deliveries are made throughout Israel via courier companies engaged by the Operator, or by self-pickup from Shilat Industrial Park 1 by prior arrangement. Shipping options, costs, free-shipping thresholds and delivery times are as detailed on the shipping page and at checkout.

7.2 Delivery times are counted in business days from the approval of the charge. Delays caused by the courier company, force majeure, security situations, weather, strikes or other circumstances beyond the Operator's reasonable control shall not be considered a breach by the Operator, and the Operator will work to complete the delivery as soon as possible.

7.3 Delivery to an address requires that accurate, complete details were provided. If a delivery is returned because of incorrect details provided by the customer or because the recipient could not be reached, the customer may be charged for repeat delivery.

8. Cancellation and Returns — Consumer Protection Law

8.1 A cancellation notice received by the Operator before the order has been handed to the courier company (or collected in person) will be honoured in full: the transaction is cancelled and the customer receives a full refund of the amount paid, including shipping, with no cancellation fee. The determining time is when the order was handed to the courier company, as recorded in the courier's system.

8.2 The gift boxes contain food products, which are “perishable goods” within the meaning of section 14C(d)(1) of the Consumer Protection Law, 5741-1981; the right to cancel a distance sale therefore does not apply to them. Once an order containing food products has been handed to the courier company, it can no longer be cancelled or returned and no refund will be given — except in the case of a defect or non-conformity as set out in section 9. This applies equally when the box is sent as a gift to a recipient other than the customer.

8.3 Non-food products (where purchased separately) may be cancelled in accordance with the law within 14 days of receipt, provided they are returned whole, sealed and in their original packaging. Although the law permits it, the Operator does not charge a cancellation fee; the customer bears the cost of returning the product, and shipping fees already paid are not refunded.

8.4 A consumer who is a person with a disability, a senior citizen or a new immigrant may cancel a transaction within four months of making it, of receiving the product or of receiving the transaction-details document, whichever is later, provided the engagement included a conversation with the Operator, all in accordance with section 14C1 of the law and subject to section 8.2.

8.5 A refund will be made to the original payment method within 14 days of receiving the cancellation notice, in accordance with the law. Full details are in the return and cancellation policy. A cancellation notice may be given by phone, WhatsApp, email or the contact page.

9. Defective or Non-Conforming Product

9.1 The Operator undertakes to supply sound, fresh, high-quality products. If a defective, missing or non-conforming product is received, please contact us within 48 hours of receiving the delivery, by phone at +972-54-220-7955 or by email at netalc24@gmail.com.

9.2 In the case of a defect or non-conformity, the Operator will supply a replacement box at no cost or refund the full amount paid for the product, at the customer's choice, and no cancellation fee will be charged.

10. Permitted and Prohibited Use

10.1 The Site may be used for lawful, personal or business purposes related to purchasing the products offered on it.

10.2 It is prohibited to: interfere with or disrupt the operation of the Site; attempt to access systems, data or accounts without authorization; run automated scraping, crawling or bulk-copying tools against the Site; place fictitious orders or provide false details; or make any use that infringes the rights of the Operator or of third parties.

11. Intellectual Property

11.1 All rights in the Site and its content — including texts, images, logo, designs, product descriptions and the site structure — belong to the Operator or to third parties who licensed them to it. No content may be copied, distributed, publicly displayed or made commercial use of without prior written permission from the Operator.

12. Disclaimer and Limitation of Liability

12.1 The Site and its content are provided “as is” and “as available”. The Operator makes reasonable efforts to keep the Site accurate, available and secure, but does not warrant that it will operate without interruptions or errors.

12.2 Content on the Site, including in the blog, does not constitute professional advice of any kind, and reliance on it is at the user's sole responsibility.

12.3 To the maximum extent permitted by law, the Operator shall not be liable for indirect, consequential or special damage arising from use of the Site or the products, and its total liability for any claim shall not exceed the amount actually paid by the customer for the order that is the subject of the claim. Nothing in this section derogates from mandatory rights granted to a consumer under any law that cannot be conditioned upon.

13. Indemnification

13.1 The user undertakes to indemnify the Operator for any damage, expense or loss caused to it as a result of a breach of these terms by the user or of unlawful use of the Site, subject to a court ruling that is not stayed.

14. Privacy and Accessibility

14.1 The processing of personal information on the Site is described in the privacy policy, which forms an integral part of these terms.

14.2 Details about the Site's accessibility adjustments are available in the accessibility statement.

15. Changes to the Terms

15.1 The Operator may update these terms from time to time. The binding version is the one published on the Site at the time of use, and the update date appears at the top of the document. A material change will apply to orders placed after its publication.

16. Governing Law and Jurisdiction

16.1 These terms are governed solely by the laws of the State of Israel. Exclusive jurisdiction over any dispute relating to the Site or these terms is granted to the competent courts of the Central District of Israel, subject to any mandatory provision of law regarding consumer jurisdiction.

17. Contact

For any question, inquiry or complaint regarding these terms or the Site:

• Phone / WhatsApp: +972-54-220-7955
• Email: netalc24@gmail.com
• Address: Shilat Industrial Park 1, Israel
• Contact page: neta-gifts.co.il/contact