Question 1

Where do you ship?

Accepted Answer

We ship anywhere in Israel. Standard delivery takes 3–5 business days. Express delivery within 1–2 business days is available for an additional fee.

Question 2

Are the products kosher?

Accepted Answer

Yes, all of our products are under kosher supervision, and some carry Mehadrin certification. The kosher details are listed on each product page.

Question 3

Can I order custom gift boxes?

Accepted Answer

Absolutely! We offer fully personalized gift boxes, including your choice of products, a greeting card, and corporate branding. Contact us for details.

Question 4

What is your return policy?

Accepted Answer

Unopened products may be returned within 14 days of receipt. Opened food items cannot be returned for food-safety reasons.

Question 5

Can I send a gift directly to the recipient?

Accepted Answer

Yes! During checkout you can enter a shipping address different from the billing address and add a personal greeting card.

Question 6

Is there a minimum order for businesses?

Accepted Answer

Corporate orders have no minimum, but from 20 gift boxes and up you can enjoy volume discounts.

Question 7

How can I pay?

Accepted Answer

We accept credit cards and bank transfer. For businesses – payment on net+30 terms against a tax invoice.

Question 8

How do I know the gift arrived?

Accepted Answer

After dispatch you'll receive a tracking number by email and SMS. You can also follow the status through the website.

Frequently Asked Questions