Return and Cancellation Policy

1. Cancelling Before Dispatch

An order may be cancelled as long as it has not yet been handed to the courier company (or collected in person). In that case you receive a full refund of the amount paid, including shipping. To cancel, contact us right away by phone or WhatsApp — the determining time is when the order was handed to the courier, as recorded in the courier's system.

Although the law permits it, we do not charge a cancellation fee.

2. After Dispatch — Food Products

The gift boxes include food products, which under the Consumer Protection Law are “perishable goods” that cannot be cancelled or returned in a distance sale. Therefore, once the order has been handed to the courier company it can no longer be cancelled and no refund is given — including when the box is sent as a gift to someone else. The only exception is a defective product or one that differs from the order (section 3).

3. Defective Product

If you receive a defective product or one that differs from your order, we will send a replacement box at no additional cost or refund the full amount paid, at your choice. You must contact us within 48 hours of receiving the delivery.

4. Refund

A refund will be made to the original payment method within 14 days of approving the cancellation, in accordance with the law. For a cancellation before dispatch the refund includes the shipping fee.

5. Contact

For cancellation or return requests, you can contact us through the contact page or by phone at 054-220-7955.