Accessibility Statement

Our Commitment

At Neta – Gifts from the Heart, we place great importance on providing equal service to all our customers, including people with disabilities. We work to make the website as accessible and convenient to use as possible for everyone, out of the belief that every person deserves the right to browse, choose, and purchase with dignity and independence.

Accessibility Level of the Site

The site was built and is maintained with the aim of complying with the provisions of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 5773-2013, and in accordance with Israeli Standard IS 5568, which is based on the international WCAG 2.1 accessibility guidelines at level AA.

Accessibility Adjustments Made on the Site

• Valid, semantic page structure that enables navigation via a screen reader.
• Full keyboard navigation (Tab key) throughout the site.
• Alternative text (alt) for product images and content.
• Color contrast and readable text size, including support for browser zoom.
• Compatibility with viewing on a variety of devices and screen sizes, including mobile phones.
• Clearly labeled form fields for convenient completion and ordering.

Known Limitations

We invest ongoing efforts to improve the site's accessibility. Nevertheless, full accessibility adjustment may not yet be complete on some pages or components, or there may be third-party content that is not under our full control. We work to fix these deficiencies on an ongoing basis. If you encounter a component that is not accessible – we would be glad if you report it to us, and we will address it promptly.

Accessibility Inquiries — Accessibility Coordinator

If you have encountered an accessibility problem on the site, or have a suggestion for improvement, we would be glad to hear it. You can contact our accessibility coordinator through any of the following means, and we will make every effort to respond to your inquiry promptly:

• Phone: +972-54-220-7955
• Email: netalc24@gmail.com
• Address: Shilat Industrial Park 1

In your inquiry, we would appreciate it if you describe the nature of the problem, the page on which it occurred, and the type of browser and device you used — these details will help us handle the inquiry quickly.