נטעGifts from the heart

    Accessibility Statement

    Statement published: September 3, 2026

    1. Our Commitment

    1.1 At Neta – Gifts from the Heart we place great importance on providing equal service to all our customers, including people with disabilities. We work to make the website accessible and convenient for everyone, out of the belief that every person deserves the right to browse, choose, and purchase with dignity and independence.

    2. Legal Framework and Standard

    2.1 The accessibility of the Site is anchored in the Equal Rights for Persons with Disabilities Law, 5758-1998, and the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 5773-2013.

    2.2 The Site is built and maintained with the aim of conforming to Israeli Standard IS 5568 (“Web Content Accessibility Guidelines”), which is based on the international WCAG 2.1 guidelines at level AA.

    3. Accessibility Adjustments on the Site

    • Semantic, valid page structure (headings, landmarks) that enables navigation with a screen reader.
    • Full keyboard navigation (Tab key) throughout the site, including forms and menus.
    • Alternative text (alt) for meaningful images, and labeled icon buttons.
    • Clearly labeled form fields, with clear error messages when filling in an order.
    • Color contrast and readable text sizes.
    • Browser zoom is fully supported — the site does not block enlarging the display.
    • Responsive design adapted to a variety of devices and screen sizes, including mobile phones.
    • Correct language and direction declarations (Hebrew RTL / English LTR) for assistive technologies.

    4. Accessible Service Arrangements

    4.1 Anyone who has difficulty completing an action on the Site — including placing an order — is welcome to contact us by phone or WhatsApp at +972-54-220-7955 (Sunday–Thursday, 09:00–17:00) or by email at netalc24@gmail.com, and we will gladly complete the process together, personally.

    5. Known Limitations

    5.1 We make ongoing efforts to improve the Site's accessibility. Nevertheless, some pages or components may not yet be fully adjusted, and the Site includes third-party content and services that are not under our full control — such as the secure payment page of the payment provider and delivery-tracking pages. We work to fix deficiencies on an ongoing basis.

    5.2 If you encounter a component that is not accessible, we would appreciate your reporting it to us as described below, and we will address it as quickly as possible.

    6. Accessibility Coordinator — Contact

    If you encountered an accessibility problem on the Site or have a suggestion for improvement, you can contact our accessibility coordinator, Neta Lin Cohen:

    To help us handle the inquiry quickly, please describe the problem, the page on which it occurred, and the browser and device you used.

    7. Statement Date and Review

    7.1 This statement was last updated on September 3, 2026. The Site's accessibility and this statement are reviewed and updated at least once a year, and following any material change to the Site.

    Last updated: September 3, 2026.