Shipping Policy
Sending a gift to Israel from abroad
Live overseas and want to send a gift home to family, friends or colleagues in Israel? You're in the right place. Choose your box, enter the recipient's address in Israel, and we handle delivery from our warehouse. Shipping is calculated within Israel; for questions about timing or special requests, just reach out.
Delivery areas
We deliver throughout Israel, including Judea and Samaria. Deliveries are made by courier or registered mail, depending on the recipient's area.
Delivery times
In the two weeks before a holiday, during unusual load at the courier company, or in a special security situation, deliveries may be delayed. We cannot guarantee that an order placed in such a period will arrive before the holiday; a delay arising from these circumstances is not a breach on our part, and we will work to complete the delivery as soon as possible.
Shipping costs
Prices exclude VAT.
Self-pickup
You're welcome to collect your order from the offices of Neta – Gifts from the Heart at Shilat Industrial Park 1, Israel — by prior arrangement once your order is confirmed. For details: +972-54-220-7955.
Shilat industrial zone, next to Modi'in
Order tracking
Once your order ships, you'll receive a tracking number by email. You can follow your delivery status at any time.
Last updated: 15 September 2026. For shipping questions, feel free to reach us on the Contact page.